Återbetalningspolicy

Return and Refund Policy

At Aldestore, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

Return Period

You have 14 days from the date your order is delivered to request a return.

If your order is delivered in several separate shipments, the 14-day period begins when the final item in the order has been delivered.

Return Eligibility

To be eligible for a return, the product must be:

- unused and in substantially the same condition as when you received it
- returned with all included accessories, manuals and parts
- returned in the original packaging where reasonably possible
- accompanied by proof of purchase or order information

Please do not send any product back before contacting us and receiving return instructions.

How to Request a Return

To request a return, contact us at:

support@aldestore.se

Please include:

- your order number
- the product you wish to return
- the reason for the return
- photos or other relevant information if the product is damaged, defective or incorrect

Once your return request has been reviewed, we will provide you with further return instructions.

Return Shipping

Customers are responsible for the cost of return shipping unless the product is damaged, defective, incorrect, or the return is otherwise covered by applicable consumer law.

Original shipping charges are generally non-refundable unless required by law or the return is due to an error on our part.

We recommend using a trackable shipping service when returning a product. Aldestore is not responsible for return parcels that are lost in transit.

Damaged, Defective or Incorrect Products

Please inspect your order when it arrives.

If you receive a product that is damaged, defective or incorrect, contact us as soon as possible at support@aldestore.se.

Please include your order number and clear photos or other evidence of the issue.

If the claim is approved, we will arrange an appropriate solution, which may include a replacement, refund or other remedy in accordance with applicable consumer law.

Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and display the refund.

If more than 14 business days have passed since we confirmed your refund and you have not received it, please contact us at support@aldestore.se.

Order Cancellations

Orders may be cancelled before they have been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In that case, you may request a return after receiving the order in accordance with this policy.

Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including:

- products that have been used, damaged or altered after delivery
- products returned incomplete
- products that cannot be returned for hygiene or safety reasons once opened, where applicable
- personalised or specially made products, where applicable

These exclusions do not limit any mandatory consumer rights.

European Union Right of Withdrawal

Eligible consumers in the European Union generally have a 14-day legal right to withdraw from a distance purchase without giving a reason.

This policy is intended to respect that right and does not reduce any mandatory rights available under applicable EU or national consumer law.

No Restocking Fee

Aldestore does not charge a restocking fee for eligible returns.

Contact

For questions about returns, refunds or cancellations, contact:

Email: hello@aldestore.se

Aldestore reserves the right to update this Return and Refund Policy when necessary.

Last updated: September 2026